Shipping Policy

Shipping, Returns & Refund Policy – SOLVIA FIT

Thank you for shopping with SOLVIA FIT! We are committed to providing a smooth and reliable shopping experience.

Processing Time

Orders are processed within 1–2 business days (excluding weekends and holidays).
Orders placed on weekends or holidays will be processed on the next business day.

Shipping Time

Standard shipping takes 7–12 business days.
Delivery times may vary depending on your location, carrier delays, or high-demand periods.

Shipping Costs

Shipping costs are calculated at checkout based on your order and location.
Free shipping may be offered on orders over a certain amount (if applicable).

Order Tracking

Once your order ships, you will receive a tracking number via email.
Please allow 2–5 business days for tracking updates to appear.

Returns

You have 14 days from the date of delivery to request a return.

To be eligible for a return:

The item must be unused and in its original condition
The item must be in its original packaging

To start a return, please contact us first for approval at solviafit@gmail.com

Refunds

Once your return is received and inspected, we will notify you of the status.
If approved, your refund will be issued to your original payment method within 5–7 business days.

Damaged or Defective Items

If your item arrives damaged or defective, contact us within 7 days of delivery.
Please include your order number and clear photos of the issue.
We will offer a replacement or full refund at no extra cost.

Lost Packages

If your order is lost in transit, please contact us.
We will assist you and may offer a replacement or refund depending on the situation.

Return Shipping

Customers are responsible for return shipping costs unless the item is defective or incorrect.
Shipping fees are non-refundable.

Address Accuracy

Please ensure your shipping address is correct before placing your order.
SOLVIA FIT is not responsible for orders shipped to incorrect addresses provided by customers.